Barry Murray

Review of Grand Hyatt Seattle

Nice rooms although the A/C certainly left somethi...

Nice rooms although the A/C certainly left something to be desired. The unit in the bedroom seemed to run ok but never got down to the 65 degrees you are limited to. The unit in the sitting room would just turn off after about 15-20 minutes so you had to get up and turn it back on. Didn't really want to have a maintenance person coming up to probably just tell me that's how it's designed to work. Everyone that works there has been very friendly and helpful except the Concierge. On the last night of our five night stay (Wednesday, 10/11/17) we decided to eat at the Ruth's Chris that is attached to the hotel.I didn't make reservations but decided to see if they could seat us anyway. After much to do, they offered us the worst seat in the room which we declined and asked for another table. Since the place appeared at least half empty I didn't think it would be a problem. Back to the computer the hostess goes and starts the whole process over. At that point we decided to just go elsewhere. Then Hyatt consecierge was located just outside the restaurant so we stopped and explained our frustration and asked for another recommendation. He then began to make excuses for Ruth's Chris and telling us they had to seat their "reservations "first and something about a 40 person party that might arrive. We pressed him again about another restaurant and he threw a map on the desk and starts circling places around the hotel. He was still going on about Ruth's Chris and their reasons for not seating us. It wasn't they wouldn't seat us, it was where, which he didn't seem interested in knowing. We finally just walked off. He was rude and defending, vehemently, a place I assume he had no ties to. We went out and ate at the Metropolitan Grill, which the cab driver told us about. When we returned, I needed to print our boarding passes. He was still working and apparently saw me when I had to ask the front desk about printing the passes since both printers in the business office had signs that they were out of order. I was politely told where to get this done. My wife had gone to the restroom and when she came walking back she said he seemed to be having a conversation with a couple others about me, since he immediately shut up and looked funny when he realized she was watching him. Of course that part is speculation but he certainly left a bad impression of the Hyatt after a week of great service. I Would have rated the hotel higher because of all the other great employees but he kind of ruined that. We really didn't understand him being so involved in something that didn't concern him. I would think " I'm so sorry that happened but I'm going to try to ensure you don't have that experience again" would have been a much more appropriate response. Barry Murray.