A five star rating isn't ENOUGH, from the time I ...

A five star rating isn't ENOUGH, from the time I walked through the C wing main doors for my Septorhinoplasty surgery I was very very impressed with the exceptional quality and outstanding care I received as an out-patient. I arrived at 6am and realized that when I got to Mackenzie Health Hospital I had misplaced my health card, (I had dropped it in my driveway) I started to panic, however, the Out-patient representative there made a simple phone call and had my information within minutes, putting my mind at ease. Just down the hall second door on the left I was greeted by a gentleman named Chris. His cheerful attitude and constant reassurance that he will be right with us(my husband & I) made me feel that he really kind. I didn't feel as though I was invisible like all the other institutions I've been in for surgery. The easy in which he conversed with me and my husband put all fear and anxiety to rest. Chris made sure that I was comfortable while waiting to see the nurse Grace. My experience with Grace was pleasant as well. Another worker in the department made sure that I had another warm blanket before I went across the hall, which I thought was a really nice jester. When my surgery nurse as well as the anaesthesialogist came to talked with me cause of some stomach problems I was having my anaesthesialogist assured me that he would give me something to help my stomach. Just the fact that they both came and introduced themselves to me and listened to my concerns, was something that I wasn't expecting, the human contact from the professional to patient made me feel that they genuinely cared about my concerns. While waiting for my surgeon my nurse check on my several times and brought me another warm blanket, at this point I felt all this attention was to good to be true, but it continued in the recovery room. My nurse Tamiss was so very kind and listened to me as I was blabbering to her about my up bringing while the anaesthesia was wearing off. When I was more coherent my wonderful experience didn't stop. The staff in the recovery room was exceptional, very caring and kind and concerned of how I was feeling, making sure that I had more warm blankets, and offering me a choice of beverage, cookies, and even a popsicle, something that wouldn't happen else. Upon leaving the all the nurses wished me well which I thought was also a very nice. My favorite person Chris came with a wheelchair and stood there graciously and chatter with me while my husband went to get the car (which took forever.) Finding out later that the ticket person was having trouble with the ticket machine. My overall experience with Mackenzie Health is definitely a 100% out of 100% and more.

Thank you for a most rememorable experience.

Ms. S. Constantine