Lesley Kavanaugh

Review of Wayfair

Ordered a sofa--it was the last one--so I was conc...

Ordered a sofa--it was the last one--so I was concerned from the moment I placed the order. It was still listed as available even after 24 hours, so I called and emailed to confirm that I was definitely getting it. I was assured I was by both reps. This isn't their fault--they were professionals, but Wayfair needs to better monitor their shipping practices and item quality. Several items I've received arrived damaged or defective and the replacements weren't much better, which isn't just frustrating it's bad for the environment. More stuff in landfills is the byproduct of companies like this. That sofa I ordered? Well, since I knew it was from Rove Concepts and carried a 5 yr warranty I wasn't too concerned about defects, but it matters not because I am not ever going to see it. Why? Lost in transit. How on earth something that large could be lost is beyond me. But it's just another indication Wayfair has management issues. Let's see how long it rages to get a refund.