This hotel although most of the staff are very nic...

This hotel although most of the staff are very nice and helpful is full of bed bugs I intentionally ask for the same room I had on my previous stay where I had marked the mattress with a small pen mark in the tag and when I walked in my room I reveal that the same mattress was still there. The frontdesk manager Claudette was no help at all the young lady no older than 25 had no clue about how the procedure of bedbugs had to be taken care of. Claudette was rude and looked completely lost with more than one guest complaining about the bed bug situation. This hotel rents rooms to airlines that come from all over the country which explains the multiple bed bug issue. Besides the front desk manager Claudette the rest of the front desk went out there way to calm me and help me with the situation Jamella was the most helpful. I would advise guest to check for bugs before laying down and I advice the hotel to trow out infested mattress and furniture. Also get a manager who can handle more than one guest without losing the cool. Claudette walk away already twice while I was speaking.