Everyone had a pleasant demeanor but everyone outs...

Everyone had a pleasant demeanor but everyone outside of the rehabilitation staff was lackadaisical and wrote off serious medical concerns. My father ended up half blind because they minimized his complaints and ignored him when he told them about vision problems. In addition, they allowed him to go for weeks without his oral cancer medication.

Coordination of care within the UPMC system is terrifically poor and my father's doctors didn't even know that he was having headaches despite my father complaining of them and the headaches being recorded in his file.

UPMC: Death By Bureaucracy.