We picked up our car after about 10 days away and ...

We picked up our car after about 10 days away and were horrified as to it's condition. We remarked on this and we were promised this would be investigated. To their credit this was done. It was found our car had been left out from under cover for 3 days because they overlooked reparking it after moving it out of the way so they could get to other cars for early arrival owners.
To their credit as well, they offered a voucher to have our car cleaned. Since we live about 50 km away, we doubt we will be able to take this offer. I would very reluctant to have them touch our car anyway.
Thanks Andrew for your offer. As mentioned, we will not have anyone touch our car. I have thoroughly cleaned and detailed the car myself. I would much prefer if you put the value of my part refund and car clean towards the FIRE RELIEF FUND.