Gal Irais Amezcua

Review of Gateway Toyota ,Inc.

Went with my mom to receive a "free oil change" th...

Went with my mom to receive a "free oil change" that we were promised to receive for a set amount of times but when we arrived there a sales person said that it had expired already and that we would have to pay for it with these polite words "come one it's just 50 dollars". The problem is not the price the problem here is that we've been customers with this location for over 5 years now on our second vehicle with Gateway Toyota and we do not appreciate being offered a service that will not end up being provided to me. I ended up getting my oil change done somewhere else for the same price because the same sales person said to us " look, I didn't sell the car to you so there's nothing I can do about it" he simply washed his hands off the problem because of that and as far as I am concerned it does not matter if the person who sold me the car is no longer there because I bought the car from the company not the sales person backyard and if you are wearing the company logo on your jacket you represent the company as a whole. To me it just seemed that he did not care at all which I'm sure he didn't because I was not there to create any new business for him to get any commission from. I do not believe you have the right people on the front end of your store dealing with customers in such an arrogant way. As a company I'm pretty sure you know it's easier and cheaper keep current customers than to aquire new ones and I don't think I will keep doing business with this location if the service remains the same. Its very disappointing to receive a different type of service than I used to. I never had a complaint before but I will not tolerate disrespectful attitudes from a sales person. The competition is big enough to find a location that can actually provide quality customer service.