For all the great things I heard about Schomp, I w...

For all the great things I heard about Schomp, I was eager to use them. Here's what happened to me after I signed on the dotted line.

I bought my car and they unveiled it. I walked into the car, and unfortunately, my service agent, Ian M., spelled my name incorrectly; whenever I logged into my car, it said "Welcome Sohpie". I informed Schomp and had hoped they would quickly resolve this issue. Ian called me to resolve it and said I will call you right back. I called the next day and Ian informed me that he had been too busy and forgot (not the service you expect after buying a $60,000 car and keep in mind, he called me to help; so hearing I was too busy, made me think - Why did you even call me if you don't want to fix this. Bad customer service). I called and requested to speak with the manager, Ben W., informing him of what had occurred. He promised a swift resolution, and yet again Ian still did not fix my problem. After over 2 hours of dealing with a mistake my agent made (not me) and over the course of two weeks, I finally found a resolution.

I also left my garage door opener in the car we sold to Schomp. Ian told me, "We throw those away." If you have a garage door opener, you know how much of a pain these are to replace. When I spoke to the manager, he said, "We don't throw those away, and I'll have Ian call you to send you your garage door opener back." 5 days later and radio silence. I gave them 3 times to fix these issues before writing a review - After over two weeks, I still don't have my garage door opener and I had to fix my name after speaking to 5 different service reps. To top it all off, once BMW did resolve my issue, we found out Ian had also mistyped my address.

I wouldn't recommend them and will think twice before buying a vehicle from them. I expect high quality service, and spending over 2 hours over the course of 2+ weeks for a mistake the agent made is NOT what I call good service.