Will Page

Review of Toyota of Wilmington

I purchased my 2018 Tacoma on August 2nd, 2018, br...

I purchased my 2018 Tacoma on August 2nd, 2018, brand new. This review reflects how my truck, with less than 2,000 miles, has now visited the dealership 7 times. After sales continually told me how a Toyota was so much better than a Ford. My Ford didn't go to the dealership in 3 years, my truck has been by service 7 times in just 6 weeks!

I have owned numerous vehicles and worked with several dealerships, so it wasn't my first rodeo. After trading in my 2015 Focus ST, I took the truck home, skeptical of a few things, one of them being the TPMS Sensors not synchronizing. After making the claim and coming back to the shop only 3 days after purchasing my $40,000 pick-up, I had to get this fixed. No apologies, no "sorry for the inconvenience" and not even a complimentary rental car.

Keep in mind this truck only had a couple hundred miles on it! Sales told me the sensors would sync, but what sales guy wouldn't say that.

I requested a tire balance as well, on a brand new vehicle. Service didnt think they would be off from the factory, but sure enough, they were. It also turned out that my front right TPMS sensor did go bad, and at a couple hundred miles, my wheel now had a nice scratch on it from the tech no using the right tools to get it off (hence my rounded off nut on the valve-stem).

I rode off and back up to RDU for some work and the truck was shaking all over the place. Call the shop, back again at under 1,000 miles to get a re-balance. This time, it was even more out of balance than before. The first guy to balance my tires didnt remove the original weights. The second tire balance was done through a tech by the name of Dylan of got me balanced right.

Then we experienced a software update that I found online, fixing the vehicles terrible shift points. Of course nobody called me to let me know that this was available, I just had to take it upon myself to find this fix. Toyota did the TSB Update for the truck, no questions asked.

As my truck was being detailed a few days later, the detailer noticed there were mud stains under the clear coat protection. I took it in once again at 1,500 miles. Eric, who has been great, agreed to get it fixed. A week later I get a call about my appointment the following day. I was prepped for the appointment, but what it ended up being was just the appointment to order the new clear protection, great. We finally scheduled it weeks later to today at 730am. I show up, and nobody is there. The dealership is still closed from a Hurricane that hit a week ago. I understand power issues, shop leaks, etc, but why not call someone and let them know that their appointment has been cancelled or rescheduled. Another visit with nothing accomplished as my $40,000 truck has mud just sitting on the paint under the film.

Eric and Dylan are the two employees at this dealership that have impressed me. Other than that, it's been nothing but a sloppy experience. Reeled in to by the car as fast as possible, then left out to dry 6 weeks in.

Not impressed. Ive made multiple visits, never had an apology for the inconvenience, never received a complimentary rental car, and lost so many hours when I should have been running my business.