Miriam Shippmann

Review of The Neat Company

If I could, I would never give this a single star....

If I could, I would never give this a single star. I had to click on a star. Had a scanner, put it on my Mac today, got on a free trail, and would pay them $$$$when that trail. period was over thirty (30) days. So, every time I tried to use said scanner, a message popped up saying that the scanner was using another application which there was no other application working or running. Unplugged scanner, turned off and on computer, replugged in scanner, it kept doing the same thing. I decided to do a live chat, took the tech 5 minutes to response. Called company and was on hold for over 20 minutes when I opted to have company call me back. I waited and waited for 2 hours to no avail. So, I called my bank and asked them not to pay Neat the fee when my free trail ended. Found out that they charged my account even though I had the thirty (30) days free trail so my bank put in a fraud complaint. Thursday is trash day and the scanner will be on top of the trash. Stay away from Neat And NEVER trust Neat EVER!!!