During the seven and half hours period I have trie...

During the seven and half hours period I have tried to contact this office more than 10 times but was unsuccessful. It is a real disgrace to the world richest company Microsoft to maintain this type of uncivilized company in Sri Lanka.

There is nothing strange about this practice as many Sri lankans are not punctual and do not have enough courtesy to support their customers.
Sri lankans has their own ways of customer service in they have not come no we need to the customer service in Europe America and other civilizations world.
At the end of the day,the reputation they are tarnishing is the reputation of the world biggest and richest company Microsoft.
the sooner the Microsoft remove this company as their agent the better for the Sri lankan customers.
Shame on you Microsoft staff in Sri Lanka you need to go to Europe to learn the customer service skills because you are a bunch of uncivilized people.