Update: I reported my issue to BBB and I got refun...

Update: I reported my issue to BBB and I got refunded all the money I paid. My insurance refused to cover the bill because they didn t file on time as required by contract.

I had an MRI and I received a bill from this company about a month later. I signed up for monthly payments and received another bill 2 months later for an MRI from another company and was confused. I had thought the radiology bill was also my MRI bill but they were separate. I called the radiology to ask them about it and they said the Insurance didn't pay for it. When I looked at my Insurance site, I didn't see any claim that was in process for Radiology but saw one for MRI; turns out this company never sent my bill to the Insurance! and more than likely I've overpaid. I was told to go ahead and cancel my recurring payments while they process the bill to the Insurance but go figure the payment site is down. After reading all these negative reviews I better NOT have anything reported to my credit after cancelling my recurring payments (when the site finally works) while waiting on Insurance to process the claim.