Sunday, 12pm.

Sunday, 12pm.

Lined up and waited about 10 minutes on line to order and another 10 minutes for the food to come out. Ordered two hamburgers with everything, half and half shake, and fries.

Food was coming out smoothly from the kitchen until it stopped at one point. It got me worried that something was wrong and I would have to wait longer..but my buzzer rumbled and my ass was shaking (since I left it in my back pocket) and it was time to pick up my order.

Sat down and chomped into my hamburger. The meat patty was pretty thin and a bit overcooked, but I was so hungry I didn't really care at that point.

When I was eating the burger, I was thinking to myself this must be the worst Shake Shack out of all of them in the city (Battery Park being my favorite location) since the burger didn't taste up to par to what I've been used to at other locations in the city. I really wished they kept the crinkle fries, but they are now thin hand-cut fries which wasn't too bad. Shake was thick and creamy.

The person handling and managing the line came over to my table and asked if everything was okay, I replied saying that the patty was over cooked. He immediately asked what I ordered and if I want another fresh one since the one I have was not perfect. I accepted his offered and the new fresh burger was brought to my table within 10 minutes.

New burger that was brought out tasted much better and it had some thickness to the meat patty and cooked medium well, perfect.

SERVICE WAS AWESOME and everyone was very friendly. I can imagine this location will be the busiest out of any location in the nation since it's right in the middle of Grand Central Terminal. So if you have a train to catch in less than 20 minutes, I would not order from here. I did witness a group who had to catch a train and by the time they were waiting for their order, they had to cancel and ask for a refund because of their train schedule.