My family and I stayed here from 8/9 to today. We ...

My family and I stayed here from 8/9 to today. We stayed at the hotel last year and loved it so we went back with family this year and it was terrible. We did not have house keeping for 2 days in spite of multiple calls to the front desk and a visit to the Dr in desk yesterday. I was looking to speak to a manager and was told that one would be available at 9 am they took down all my info no manager ever called me. I called again asking for a manager because we were also having trouble with the a.c. I was told I did not need a manager that I needed to speak to house keeping they transferred me and of course no one ever answered. Sunday night they finally sent someone to check the a.c. the guy tried to tell me that all I had to do was lower the a.c. I tried to tell him that I lowered it to 65 and it would not go below 72 I finally just gave up. We were so disappointed that we left first thing this morning. The customer service was horrible to say the least. Next year we will be looking for another hotel with a water park as we will not be coming back here.