Terrible experience with the BMF, when trying to f...

Terrible experience with the BMF, when trying to formally complain about a boating service we used, the complaint should have been dealt with in 3 weeks. It's now 4 months later and all the promises to call us back have been lies apparently. Very disappointed and considering small claims instead now, but we have wasted so much time waiting for these guys to input their piece... Do not recommend if requiring help and/or support for a bad marine service, even though the policy outlines exactly how it's all meant to work. Dismal.