Isaias Robles

Review of Don Jacobs Toyota

I brought my Camry in to have my door lock fixed. ...

I brought my Camry in to have my door lock fixed. I spent over $700 dollars fixing the door lock when the service team told me I also needed new brake pads. They wrote down on my receipt and checkout slip that the brake pads were at 3 mm. However, I decided to forego the brake pads because I was short on time. Today I decided to stop into Meineke to have the brake pads done. 10 minutes after the Meinecke mechanic took the car, he came back and said that he had good news. I don't need brake pads. My current brake pads were still at 7 mm and that Don Jacobs must of been lying or trying to make a sale or something but I was good for a while still. He then took me out and showed me the brake pads and their measurement. I was happy that Meinecke employed honest mechanics and ran an ethical business however I'm mad that Don Jacobs doesn't. Now it makes me wonder if I really needed a new door lock or did they just charge me $700 and maybe just reset the computer or key fob or something like that. I even wonder if the door lock should of been covered under my bumper to bumper warranty. The service rep told me it wasn't but I really wonder. And the fact that the service department made up a story that I "needed" new brakes and that they were at 3 mm makes me furious.

Do yourself a favor. Go elsewhere.