What a deception... We booked a luxury apartment a...

What a deception... We booked a luxury apartment and we got a crappy one...
We stayed 2 nights and we had 3 rooms. This says quite a lot about the quality... The bed frame are super noisy. In all the room we went simply sitting on the bed was making big spring noise.
The rooms were not clean (we walked bare for and our feet were as black as if we walked in the street...). The bed linen had holes, at midnight some emergency lights switched on for no reason and we had to call for maintenance...
At restaurant we tried to order "just chicken": it was not on the menu... That made the staff completely lost... They didn't know how to do...
At checkout they charged us the minibar... From the previous customer...
The staff is not professional, and every little task (like checking if the room is ready) was taking at least 3 peoples and 20 minutes...
Some goods points : the huge breakfast, with really good quality food ; the pools, the beach... But all the rest... Meh... That's not a 5 stars... The beach towels were so old they looked like mop...
Stay away from this overpriced hotel...
One side note: while we were complaining at the reception we noticed the 3 other customers next to us were complaining too...
Shame on this Sofitel...