Janelle Lewis

Review of ROI Call Center Solutions

I worked here for almost a year as a call agent an...

I worked here for almost a year as a call agent and it seemed like a good company but they don't offer any PTO, sick days, vacation, holiday pay or benefits at all. They say that you can bonus as well depending on your department but the goal was unclear and seemed difficult to obtain. I needed a quick job that would offer full-time as they did but there were times they would send you home on a Wednesday with no pay for reaching the goal early. I felt like I needed to work harder to go home early for less pay which seemed unfair. It was stable for a while in the beginning then got pretty bad especially when Christmas came around and they sent us home for TWO WEEKS with NO pay. So if you have steady bills to pay I wouldn't recommend being dependable on this job. If you need cash then maybe this is a good place temporarily. I was told I was very good employee as well and appreciated but I felt under compensated, so it's not like I wasn't doing my job either. Overall, it's not that reliable but I can say that my manager was very flexible and understanding of me. They give out lunch sometimes as well which is nice. But overall, I wouldn't ever go back.