We went yesterday and we didn't really have an app...

We went yesterday and we didn't really have an appointment but after hearing us out, the security said they would see if they can get us in. They did get us in and we were very grateful. However as much as the 2 representatives of the embassy tried to help us with what we needed, they were unable because we were missing a document that was supposed to be sent to them from Israel. They knew how far we came and how much we needed the issue resolved and they sincerely showed that by apologizing multiple times. They made us a new appointment for this morning and as soon as the representative saw us today she apologized again! Since the document did arrive, she took care of everything we needed and once more she showed remorse that she wasn't able to take care of it yesterday, thereby causing us to return again to DC. Although we had to come twice, it was well worth it. Unfortunately these days, it's not often that you see government workers who really care about the people they serve.

Thank you so much for all you do! Keep up the great work!