Our doctors see patients that have this insurance ...

Our doctors see patients that have this insurance and if you are a provider that is considering joining their panel, I would take a hard look at your decision and think twice about it! We have been in network since 2014 and there service is terrible, they do not pay their claims and if you have a problem their traditional customer service can't help you. They will assign you an inexperienced provider relations rep who will only return some of your emails and almost never return a phone call. We have been waiting 18 months to have multiple claims paid and they can't seem to figure out the problem nor will they pay the claims. I have emailed 2 people higher up in the organization, the emails have not been rejected or sent back as undeliverable and neither party has replied back to me. As soon as we get paid for what we are owed, we will be resigning from their plan and not see there patients anymore.