Dani Williams

Review of Subaru of Wakefield

This is going to be a long review, so let me start...

This is going to be a long review, so let me start by saying that the salesperson that I worked with, Nick, is the only reason that I bought a car from this dealership. His fantastic customer service and enthusiasm definitely saved this place in my opionion, and the dealership should feel lucky to have had him in this scenario.
That being said, I can t say my experience here was wonderful across the board. I got my (almost) new car here a few weeks ago. I settled on a lightly pre owned 2018 model. When I arrived, mid week and mid day, I walked onto the sales floor and everyone in the front of the room was either looking down on their phone or otherwise distracted. Not one person was with a client. Not too big of a deal and after a few minutes I finally got someone s attention. When I asked the man I was speaking with about a particular model, he simply pointed to the lot, told me what row and went back to what he was previously doing. I then proceeded to wander around the lot for about a half hour, not 100% sure what I was looking for in each of the cars. Thanks for the help. I gave up and decided to leave and I was walking out of the lot, someone stopped me and asked me if I had been helped. When I said no we joked that apparently no one wanted to sell a car that day. He directed me to a woman inside who was sure to help me. Instead, she had me sit and went to get the same man I had originally talked to when I arrived. I sat patiently for a few minutes until I heard her talking to him in a back room, and then heard him arguing with her that he didn t have time to work with me because he was leaving shortly and that he guessed he would do what he could do and so on. By the time he walked back on the sales floor I was certain I would not be buying a car from this place. I told him immediately as he approached me that I would under no circumstances be working with him. That s when he took me over to Nicks desk, who should honestly get an award for being able to change my mind after all of that.

Fast forward.
The next day I pull off the lot and I m so excited and happy with my new car until I notice within a few minutes that there was a crack in the windshield (that I did not cause, it was there from being at the dealership). Not an ideal moment with a new car. I returned to the dealership and they were extremely embarrassed and promised to set me up with a third party that they worked with who would come to my place of employment and fix it that week so it would be convenient for me. Fast forward 2 weeks. After being in contact multiple times, the third party set up a day with me and then never showed. A week later I heard back again, this time the story is that it s not financially convenient for them to come out to me to fix the windshield so I have to meet him back at the dealership on my only day off to fix it, which in my opinion should have been done day one. I called the dealership and spoke with multiple people about this and they promised they would get me in contact with the right person and it would get figured out. I did not hear back as promised. The situation is currently ongoing.

If I were you, I would think twice about bringing your business here. It seems like their focus, and that of the third party companies they choose to work with, are FAR away from proper customer service.