Paul Halstead

Review of Hope Health

My family and I just moved to Florence in Nov 2019...

My family and I just moved to Florence in Nov 2019. Our ped in Charleston, SC gave us the recommendation to see Dr. Foxworth and raved about how amazing he was. Unfortunately, we haven't even been given the chance to see him due to his front office staff, nor will we ever. I went online to fill out the "become a patient" forum for all three of my children. I later followed up with the office to see if there was anything further I needed to complete in order to schedule my children's appointments. I was able to speak with one person (I forgot her name), she stated she did not see any information on my children - to give her a few minutes and she would call me right back. As I'm sure you can imagine, I never received that call. I called the following day, getting the answering service and then them transferring me to a voicemail. I left a message per usual. Never received a call back. The following week, I still had not heard anything from them. This is also in between me calling multiple times. The whole week went by and still nothing. It is now 1/29/20 - I called and left another voicemail yesterday and still have not heard from anyone. I sincerely hope his front office staff can get their acts together because there is no telling how many potential patients they may have lost due to their lack of customer service abilities.