Vic U

Review of Mackenzie Health

Recently my father was admitted to Mackenzie Healt...

Recently my father was admitted to Mackenzie Health via emergency and then remained there for over a week, before being transferred to Southlake for a heart procedure. Now speaking to so many family members and friends I can understand the reputation and score this hospital has. First the good, overall the nursing staff was fantastic with both being empathetic and courteous. The doctors and administrative staff was the opposite. Specifically the cardiologist on duty who appears to be overworked. While he was in a rush I was surprised to hear he told my family members he did not want to share the details of my dad's state with other doctors as he had 'a lot of requests from family members to share information with someone else but didn't have time'. Of course we are able to sign into his tests thru an app and share it that way ourselves, it was still unfortunate. The admin staff's primary responsibility also appeared more to flip rooms and not want to listen to concerns for the patient. One administrator told us "the doctors do not decide who gets what kind of room, we do" yet were unfamiliar with medical conditions. In a stressful situation where a parent is sick, those experiences stick with you, and when possible I will never send my parents back there if I can help it. Of course choice is limited in emergency situations. In cases like that I urge people to take their own notes and advocate for their loved ones. This hospital primarily operates as a business and adds to stress rather than helping to relieve it.