Toilet in room was broken and could hear water run...

Toilet in room was broken and could hear water running maybe from room next door all night which made it impossible to sleep. Had items stolen out of lobby (not hotels failt) reported to front desk and they would not have anyone view cameras. The indoor pool was freezing but more importantly whoever was working at the pool was extremely rude and disrespectful. Have stayed many times in past and it had been tolerable which is why we return but this time was just a regrettable experience