Kelly Stier

Review of Asurion

It took 5 calls to get a replacement phone sent. ...

It took 5 calls to get a replacement phone sent. Each time I call there is very distracting background noise. It took 4 times reading my street address to get it right because of the loud background at the call center. The first replacement phone they sent didn't work, the second one has a faulty battery, I just called about the faulty battery and was told to call back in 2 hours after the computer system has been updated. The phones they are sending me say "refurbished by Asurion" on the back; they need to work on both customer service and quality control on the products there are sending.