The best thing about this place: location location...

The best thing about this place: location location location!!! It s seriously the best place to be in terms of proximity to the city, there are like 3 grocery stores within a mile, you can walk to shopping centers, etc. It lost two stars for two reasons:

1. It s expensive. I understand the need to compete with neighboring complexes, but I have linoleum floors and i don t have granite countertops or stainless steel. I think we overpay for the older style of an apartment. Also, they raised the price of the parking and the rent on us in the middle of a pandemic. It didn t seem considerate. While some places are lowering costs to help their residents, the very least they could have done was left the prices alone. They even charge you if you get locked out of your apartment if their leasing office is not open (and they re rarely open, see below) I m not talking LOSING the key, I m saying hey I left my key inside, can you get it open for me? It seems they do anything to make the extra buck.

2. The staff. There is new management, and so far, the new managers have seemed to be helpful, responsive, and compassionate. However, the leasing office and the concierge desk is frequently staffed with incompetent and unfriendly people. Often times, asking for a favor as a resident from the leasing office felt like I was inconveniencing them. The leasing office is never open during convenient times, only while everyone is at work (their odd ball hours are like 10-3, so by the time you re home, you can t get to them). One time, my key fob just stopped letting me into my apartment. I went downstairs and no one could figure out why it wasn t working, and the leasing office has to be the ones to get me a key. Well- it happened to be a holiday weekend so I didn t have a working key for 2 days because the leasing office did not inform me that I needed to reset it after renewing my lease. It has gotten a bit better, though. The new managers seem to be more willing to help me in a pinch, and I greatly appreciate them. In fact, they got something that had been broken for 8 months fixed the same week they started... after months of requesting it be fixed.

On top of location, the reason I gave THREE stars was because of two of their stars on staff. I can t write this review without giving a major shoutout to two of the best concierge workers I ve ever had: Yuri and Tiara! They are always friendly, they bend over backwards to solve problems, and they are so efficient and competent in completing tasks. I can t count how many times they have helped. Either it s Yuri personally going out of his way to take a large package up to my apartment or Tiara working around difficult situations to help me get into my apartment (like that one time when the leasing office staff never let me know the key needed to be reset when I renewed my lease - SO incompetent on the leasing staff s side.). Other than the two of them, the rest of the concierge people pale in comparison. Honestly, they should be in charge of training the rest - because too many of them do not know how to fix an issue when I have one and are incredibly unfriendly and mediocre.

Alas, I digress. I still live here and I ve renewed so they must be doing something right...