Don't waste your time going here. You can make an ...

Don't waste your time going here. You can make an appointment online, confirm it and still get incredulous looks when you expect your oil change to be done in 3 hours and not kept overnight. They claim to be understaffed and expect you to call first thing in the morning to see if there is an opening. Merely making an appointment isn't enough. I tried three times to utilize my neighborhood BMW service but I will be going back to South Bay were I feel like I am actually respected and the service team is top notch.