My husband and I just stayed at the RR for my birt...

My husband and I just stayed at the RR for my birthday and we also got engaged there about a year ago. Our last stay however, was less then impressive. The rooms were dirty, the sink did not drain, the robes had stains and we're falling apart, we got one towel in our room, the man working at the front desk was rude to say the least, you did not offer bottled water for purchase even though the the nearest places to some is at least 8 miles away, and worst of all we left half my favorite silk pajamas in the room on accident. We went straight home after our stay so it's not possible they are not there. After calling multiple times over 5 days and sending emails we were finally told they are not there. I wore these pajamas 2 months ago while getting ready for my wedding. They were a gift from my grandma who has now passed.