M

Terrible. It cost $160 and I got 3 hours of sleep....

Terrible. It cost $160 and I got 3 hours of sleep. Everything looked upscale, but it was poorly thought out. The glass shower wall and door leaked excessively, the bathroom sink area was awkwardly laid out, the plumbing was loud. They told us the hotel was sold out, but the hallways and parking lot were pretty empty. They put us on the airport side, so we heard every flight coming / going. The blackout curtains couldn't keep out the light from the exterior sconces. We could hear everything from the room above us. The couch looked like a second hand purchase and hard torn seams. There was a large stain on the carpet. I was awake at 3:00am when a staff person slid the receipt under the door confirming that the $160 was already charged to my credit card instead of waiting for checkout, I wanted to crumple it up and throw it at them. The couch was more comfortable than the bed, allowing me to get one last hour of sleep between 5:30-6:30am. The front desk guy was indifferent and unapologetic. I've gotten a better sleep in dives that cost $50 / night.

The conference facilities and staff were fantastic, and the business centre was functional, so I'll give it 2 stars instead of 1.

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