Bella Cotter

Review of Champneys Forest Mere

We went for a night's stay, and when we got to the...

We went for a night's stay, and when we got to the room there were insects on the carpet and orange peelings outside the room. The dinner menu was so uninspiring that we decided to venture out to a McDonald's! As one reviewer put it, they view carbs as the enemy, so breakfast was nothing more than a cold salad. The breakfast experience was overcrowded and no service to clean our table when the flower pot was leaking everywhere. I appreciate they are a 'health resort' but no cooked food for a hotel breakfast is just poor. Travelodge can do better! On a positive note, the spa aspect and treatments were lovely.

When we complained about our hotel stay, no compensation was given except a 10% off the next stay, which I'm sure I could easily find on one of these discount websites if I felt compelled to return. The manager then proceeded to tell me my complaint was not a priority due to covid, which I had complained before covid became prominant, so basically he just made an excuse to boo boo my genuine concerns. Rest assured I won't be returning.