Jennifer Kubatzke

Review of Now Larimar Punta cana & Secre...

Preferred Club was a complete waste of money. When...

Preferred Club was a complete waste of money. When we arrived we felt pushed off because we were younger. We had to "go inside to make sure we were preferred" apparently the Preferred Club desk was for looks. Once getting to the Preferred Club check-in we had to wait and then be told our room was not ready, we then went to another couples room we were traveling with that did not go preferred who was checked-in and in their room. We were told our room would be ready in 30 minutes after changing into our swimsuit that we had in our carry-on in our friends room and hanging out for an hr. - hr. 1/2 we went back to the concierge to be told our room still was not ready. We felt as if we were a inconvenience to the concierge. The couple we were traveling with went to every Preferred Club pool, bar, lounge etc. with no questions asked. We came back to our room one day to find our safe wide open and that evening the same thing happen to our friends. Our safe hardly worked and had to be repaired as it wouldn't open after the repairman "fixed it" he turns to my husband and says the zero does not work. Housekeeping came so late in the day I felt they did not really clean anything up...if you ordered room service they placed your dirty dishes outside of your room door. The day prior to check-out we arranged to have out luggage picked up, we down to the concierge to check-out and she says "where did you place your luggage down here" as explained we arranged a pick up and it's still in our room she responded with "oh, I guess I can call someone to go up and get your luggage" once again it was as if we were a inconvenience to her. She never asked us to fill out a survey as the concierge the evening before told us we would need to do. I personally feel this is far from a 6 gold Apple resort......maybe 5 red apples if that. Thankfully the wait staff made a fun, memorable vacation. Willie, Alberto, Angel and a few waitresses took very good care of us.