Lee Miller

Review of Noritz America

Bought a Noritz tankless water heater 2 years ago....

Bought a Noritz tankless water heater 2 years ago. It started dumping water and acting up right away. They sent me a part for it that I replaced and that solved the problem for about 6 months. Recently, it started doing the same thing and they (Valorie) told me I needed to call out their "certified" plumber, which I did at a price of $120/hr. The tankless is still under warranty, but they won't cover their own plumber costs. The plumber arrived and knew absolutely nothing about Noritz water heaters-literally nothing. He and I discussed how he could be "Noritz certified" and know nothing and it was just a big scam for the plumbing company to make money, not to actually fix anything. So I paid the plumber $120 to sit on the phone on hold with Noritz customer service for 1 hour until I sent them away. The plumber did absolutely nothing. I emailed Noritz customer service (Valerie again) and explained the problem and they said they would get back to me. That was a month ago and I haven't heard a peep from them. I guess that's how they run their business. DO NOT BUY A NORITZ tankless heater. They are junk and Noritz does not stand behind their product as evidenced by my experience.