This council has been charging a whole apartment f...

This council has been charging a whole apartment for bins for more than 3 years for a service which they never provided. ( we use private collectors) . When asked if they could provide us with the bins and wanted to get more info , their staff June Pearson, rudely exclaimed that this is not her favourite property and shut me down before I can even ask anything. She dismissed the phone call and handballed me to someone else. What the hell am I paying rates for ? To be spoken to like this ? If I don t pay the rate by the due date , all he ll fire is let loose and these people are getting away by frauding us. Obviously an abuse of power . DisgustIng behaviour