Tom Colosimo

Review of Twin-Star Intnl.

I had a very simple question for Twin-Star custome...

I had a very simple question for Twin-Star customer service - what are the exact cut-out measurements required for the cabinet so that their 33 inch Classic Flame Electric Fireplace Insert would side in and have the side flange snug against the cabinet? The first person I called couldn't figure out what I was asking, even though I went through it several times. Then, I received a call back that I could barely understand telling me they recommended I buy a trim kit. What!? I still don't know the dimensions of the cut-out required and apparently never will get them. So simple a question, yet impossible to get an answer.