We have a Grand Design Momentum M350 we purchased ...

We have a Grand Design Momentum M350 we purchased in 2015 from Palm RV In Fort Myers, Fl. While we absolutely love our unit, there have been multiple issues with it stemming from poor quality control. We brought the unit home and within less than one day, all of the moulding had come off. The rubber moulding around the bed came off. At the base of the kitchen island, contact paper was placed over insulation. All of that has come off. The docking station leaked, the toilet leaked. We have a leak somewhere in the kitchen that we have never found and all of the wood has warped. The door latch to the bathroom has come off because it was improperly installed. All of the screws inside and out have rusted to the point I am replacing them one by one.

The biggest problem I have now is that both awnings are coming apart at the end of the awning. Customer care is non existent. I needed a new remote for my television. After four calls and speaking to four different service managers, one finally tells me he found out who sent the wrong remote and hung up. I get an email saying oops then get a remote in the mail. Nothing more, nothing less.

We are fulltimers and our unit is mechanically sound and pulls like a dream. I would just like to have the things wrong with it fixed or be reimbursed for the money I have spent fixing the issues myself.