Jackie Darcey

Review of ROI Call Center Solutions

For a company that boasts so many industry complia...

For a company that boasts so many industry compliancies, they are extremely relaxed and unconcerned about the privacy of their clients. This is especially relevant where it concerns their multiple locations, as the executives take little mind of any office but the headquarters in American Fork. Companies interested in their services should use extra caution to make sure they are receiving the service promised in their contract, and not the service regularly provided. Speaking from experience working in sales, the level of detail "fluffing" required to win an account often turned proposal material into more falsehood than stretched truth, and consequently, promises of unattainable SLAs. If you keep them on their toes and consistently manage them, ROI has the ability to provide good service.
In regards to careers here, they'll hire, and rehire, anyone with a pulse. If you need a job quickly to meet the bills it's a good temporary place. Not a company to make a career with as there's little-to-no opportunity for advancement, and they don't treat their management well enough to make advancement worth it if you do stick around.
And the bathrooms; for the love of this beautiful blue planet, please get them cleaned properly.