Worst experience ever, waited one hour 50 minutes ...

Worst experience ever, waited one hour 50 minutes to get a refund of items while many people got theirs in matter of minutes who came to return items. We ordered some items paid cash and requested delivery for the day after but very next day which is one day before the delivery means items never left the store I we t to cancel some and had to wait that long. Very disappointed in the customer service and customer handling.