If I could give negative stars I would. I don't do...

If I could give negative stars I would. I don't do this lightly, however I paid this company to come out and repair my Upright X20N scissor lift several months ago in which they finally showed up after a few no shows (Fred), so he got the it running but told me it has a faulty up/down switch, I asked could for them to order another and he replied that they could not since they did not know the serial number. Last week, I called them again where Fred told he would come to get it going did not show again after he promised to, I was then passed on to Barry, I assumed is the manager of the repairs department, he in fact turns out to be the owner. They sent a different tech over, Jeremy, in which he seems very earnest and he thought it maybe the relays, so it was decided to order 5 new relays for the machine.

This morning I called to check up on the progress and spoke with Jeremy, whereas he told me that they had three new machines that they are working on for their company and that they had no time to complete my repairs and that he/they would call me (in the future, no estimated time)
when they had time to deal with my machine. I had already paid them for a service that was not completed correctly. Talk about being blown off, I've never had a company, in my 56 years, ever do something so unprofessional, all they had to do was at the minimum, call and say we had something come up that has caused a delay in servicing your equipment, with an estimated time for my repairs, so simple and respectful.

So I just got off the phone with Barry, the owner, where he told me that they had in fact had some machines that needed to get up and running for their business and that they needed to look at the broad picture of their business and they choose to get that done first. So, bottom line, the customer did and does not come first in their business model.

A final note, he did apologize, but no refund to me for wasted monies on the bad repair job.

Personal Note: Go to Bobs Equipment for Proper service and equipment, they told me that they will be here within the hour.