Mark King MCP

Review of Babz Media Ltd

In June 2014 I purchased a Quest Steam Mop via Ama...

In June 2014 I purchased a Quest Steam Mop via Amazon and had problems using it right from the start. I've used it a few times and now it no longer produces steam. I emailed Babz Media about the issue and they suggested that I return it to them for a repair/refund/replacement. Only problem is that they won't pay for collection. I don't live too far from Greenford and offered to deliver it to them for a small charge to cover petrol but even this they've declined. Now I have been left with a mop that I can't use & is taking up space in my small flat. If it had been a handheld steam cleaner (i.e. a lot smaller) I might not have had a problem paying for postage but this is a large mop that is likely to cost a huge amount to get to Greenford. I would also be willing to pay if I had had the mop for a very long time but I haven't.

I hope this review will help people decide to not use this company unless they clean up their act and work with their customers.