Steven Dixon

Review of Vandergriff Hyundai

Hyundai has been pushing Genesis G80 and G90 throu...

Hyundai has been pushing Genesis G80 and G90 through multiple channels, touting the vehicles are intuitively designed luxury. With all this hype of luxury and even on Genesis landing page, is the phrase, RESPECT COMES STANDARD, in all caps. Further down you read, Genesis Experience, At Your Service. True luxury is about the complete experience. Genesis is raising the level of personalized attention that consumers would expect from brands like BMW, Mercedes and Lexus.

In early 2016, I purchased a new Genesis, trading in a luxury car. Purchasing a vehicle with a MSRP of $50K plus, there are certain levels of expectations. Not just closing the deal, but with the service department for scheduled maintenance. A brand that brags of luxury and service, needs to live up to these expectations. Easier said than done, as is the case with Vandergriff Hyundai who sells and services the Genesis brand.

My recent experiences with this dealerships service departments staff and management has left me deflated with all the hype Genesis has put in front of us and what this brand is supposed to stand for. I bought into it, not just for the vehicle, but the promises of a complete experience that's advertised. Instead, what I got was an over-sized Hyundai with a plastic $50K Genesis emblem affixed to it, maintained by a service department straight out of a slapstick movie. If New Deal used car lot in the 1980 movie Used Cars had a service department, you d think it s a replica of Vandergriff s.

Dealing with them since December of 2016; I ve come to the realization that the high turnover staff seem incompetent, lack sense of urgency, are inattentive, doesn t understand customer service and will say things on the fly that are false or make absolutely no sense. The manager seems beyond the point of being able to manage or control this department that is plagued with issues. Just read some of the other reviews on the web, I wish I had found them before coming here.

My recent and final visit was for an oil change and a tire rotation that would be complimentary. While checking my Genesis in, I showed the coupon on my phone to the service advisor and said I would like to get the complementary rotation with my oil change. His response, okay.

When it was time to check out, the bill was $80 plus, which seemed high for an oil change and complimentary tire rotation. Normally I pay $70 plus for both. I told the cashier it seemed incorrect. Already weary from my last negative visit and getting word from another Genesis customer about inaccuracies here, things just went downhill from here. After getting the manager involved, going back and forth with him and his staff, I got the following: 1.) In the past I was being charged for 6 qts of oil, but today I am paying for 8 qts. What? I was assured that I ve been getting 8 qts in the past, but they ve just been charging for 6 qts. Right. SMH 2.) One employee informed me prices of oil change all the time. Are their prices changed daily based on what OPEC does? 3.) After realizing they charged me for the tire rotation, the adviser, paraphrasing here, says I either I didn t tell him I wanted to use the coupon and/or I was supposed to print it. So now it s my fault that I was charged. Deflecting his lack of listening skills? I literally lost it, I blew up with them and the whole situation and had a few choice words. Then letting them know I wouldn t be back. The manager yells at me, paraphrasing, Good! In fact, you don t even have to pay! You can get out and don t come back!

I think I was just served the Genesis complete experience, with true luxury. Genesis, there are too many other competitors that not only talks the talk, but walks the walk. While I truly believed in this brand and enjoyed my Genesis; unfortunately I will not be purchasing any more of your products and you can thank Vandergriff Hyundai for that debacle.