Chrissie Esguerra

Review of Black Mountain Road Pet Clinic

Such great service! I was here as a referral from ...

Such great service! I was here as a referral from their Spring Valley clinic and they were able to get me in right away. My little 5 year old shih tzu had a big bit on his paw which had become infected making it painful for him to walk. Thankfully, since my usual veterinary hospitals weren't able to accommodate me, I reached out to Black Mountain Road Pet Clinic and they squeezed me in the following afternoon. Upon arriving, Rocky and I were greeted by the kind reception staff. Considering he had a swollen paw and can barely walk, the kind staff excited Rocky enough that he almost forgot his paw hurt because he wanted to play with them! He limped right over to them to say hello! Dr. Ertola, who had treated Rocky at the Spring Valley clinic had come into the exam room and was very gentle with Rocky and explained the plan to get him better. She then recommended a follow up so she can look at his progress in 3 days. Normally, I would think driving 40 minutes to see a vet would be ridiculous but the level of service received made the drive worth it.
When arriving to his follow up appointment, Rocky was greeted by Courtney and Kim. He was sooo excited. In the exam room, Kim was very gentle and playful with Rocky and gave great recommendations on how to continue treating wound. Dr. Ertola was again very professional and thorough while examining Rocky and offered assistance via phone call should I have any additional questions during his healing process. Thank you to the amazing team at Black Mountain Road Pet Clinic! Although, it's quite a drive from Chula Vista, I may now be scheduling all of Rocky's appointments here from now on. Quality of service received is priceless.