Although facilities were good we had a terrible ex...

Although facilities were good we had a terrible experience with checking in. We were booked in for a layover due to cancelled flight. I was carrying my 3 year old and it was 11pm. The queue was the entirety of a a320 so there were 250+ people in the queue with 5 staff manning check-in. Of course this is an exceptional event and the queue was unavoidable. I went straight to the check I desk with my son in my shoulders and asked if they planned to make an accommodation for families with small children. I was told no and I would have to rejoin the queue at the end. I met with another family and we were going to try to speak with a manager but kindly some guests saw what was going on and they let us jump to the top of the queue. I spoke with customer relations this morning and the attendant was very apologetic, however I wanted to document this to ensure that the check-in staff are given the training that this is not the way shearaton do business as customer relations confirmed.