I' am a regular customer at The Boat House, I must...

I' am a regular customer at The Boat House, I must go 2-3 times a month as I really enjoy the atmosphere, view and most importantly the tasty food!!!!

However I've decided to write and rate a bad review today as everytime I visit The Boat House and is served by 'Reena' I feel like my day is ruined.
I don't know is it just me or she never greet us nicely or even say Hi before she takes our order. She walks up to us with a pen and paper and expect us to know what she is here for. I remember exactly that day as I took my friends from interstate to the restaurant and have told them how much I enjoyed the food here, however after 'Reena' poor customer service skills I feel embarrassed for taking my friends here as it the first time they visit Melbourne.

Today; Tuesday 31/1/17
I've made another visit to the Restaurant to celebrate as this week is our Lunar New Year! I once again meet Reena at the counter. No smile, no greetings... All I got from her was the total cost of our meal. After I paid she left my change on the side of the till and turned her back away. I was not even given or asked if I needed a receipt, so I have to grab it myself from the machine. Wow!!!

The reason why I keep coming back to your restaurant is because Not only myself but my family really enjoy the food here and also the great view. However customer service is also very important and ALWAYS is especially nowadays as there is so many options out there. After today lunch I will need to consider if I should ever go back again as this ONE person/ staff customer service is so poor and may need more training. If I'm not wrong she is also the manager as she is the only one wearing a red shirt compare to all the other staff members.

Once again very disappointed!

Thanks for reading.