I ve been through the ringer and back and am happy...

I ve been through the ringer and back and am happy to say that Schomp takes care of their customers.

I bought a Honda Pilot that ended up being one of the 1.5 million Hondas that had a pretty severe oil consumption issue that ended up damaging the car. It was a 2-year money pit and only after deep research did we unveil the issue. If you re like me, you buy a Honda and pay a premium for it because of the expectation of reliability over the long term. We raised the issue with Schomp pretty aggressively after finally figuring it out and felt a bit duped not that it was all on them, but had we known at the time that our VIN number was under this oil consumption class action lawsuit, it would ve actually qualified for the extended warranty at the point of purchase AND we probably just wouldn t have bought it. Since we didn t know, we were screwed, and unfortunately nobody was really under any legal requirement to disclose that information. I m sure Schomp had no idea themselves.

At any rate, we ended up in quite a financial pickle over it, and I sort of raised hell between Honda and Schomp. I am very happy to report that Schomp cared for us, helped us get out of that car and into a new one. Between Byron, one of the head service guys over at Schomp Honda, and Carlene, our salesperson at Honda, and anyone else who helped make it all happen, thank you from the bottom of my heart.

I own a hard goods business myself. People make mistakes. Businesses make mistakes. How we address our mistakes and make things right is a huge testament to the integrity of the business and the people behind it. I would rather buy into the culture and integrity of a business than any specific product feature. I would and will definitely work with Schomp again.