I was incredibly impressed with the timeliness, pr...

I was incredibly impressed with the timeliness, professionalism, and consideration shown by Progressive. I had my A/C system replaced, which was on its last leg but still functional.

After a rather unfortunate experience with another company, let's call them "Seven and Repair", I called Progressive and I spoke with a representative on the phone who was helpful and polite. Someone was scheduled to assess my system the following business day. Darryl arrived promptly and was appropriately communicative throughout the assessment. He collected the necessary information about my systems and emailed me two detailed proposals a few hours later, and he addressed any of my follow-up questions quickly and thoroughly. Most importantly, I never felt pressured to make a decision; Darryl gave me the info and then gave me the time to think it over. When I was ready, he got me on the schedule for a few days later. Mitch and John were the installation technicians. They were very respectful of my property, worked quickly, and they cleaned up thoroughly when the job was done. After, I could not tell anyone had been there, aside, of course, from my shiny and quiet new A/C system, and one that can actually heat and cool my home efficiently.