Worst service ever. I paid my bill and the payment...

Worst service ever. I paid my bill and the payment was refused and not on my banks part. Guess they don't know how to pay by check over the phone. Must of put it in wrong. Then they tried 3 more times to put the check through and it kept coming back. Trying to blame it on my bank and it was not my banks fault and there was money in the account. TERRIBLE customer service. This is not the first time they have done this to me. Now they restricted my payment over the phone. Well I am done with them.