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Review of Hodge, Jones and Allen, solici...

I appointed Sarah Flanagan in their civil libertie...

I appointed Sarah Flanagan in their civil liberties team and received, at times good service, other times bad service. The work was often good but the service was often bad, but communication always poor. When it was bad it was bad! For instance they are never contactable and often always have voicemail on with limited support staff to inform of arrangements when solicitors aren't present. So you phone again the next day. Very old fashioned. They don't use mobile phones which is deeply frustrating too. The worst thing was when they would not allow me to understand their recommendations and communicate properly with me. They would just send complicated emails rather than discuss the ins and outs and they didn't seem to want to spend time doing that. My strong impression is that they had an agenda for dealing as they saw fit, regardless to a large degree of the input of myself. Ms Flanagan put the phone down on me and that was that. So I wouldn't recommend this firm at all. All their good work was undone by poor communication and attitudes and their unreasonable lack of communication over important issues. They are clearly good in getting the bit they want, which is money from legal aid, and maintaining good arguments, but not good at the customer service bit. My impression is that they need to do proper customer service training and I'd strongly advocate that if you are lisenting Mr Allen. Plus get those mobiles sorted out! We live in 2017! The attitudes of many of them are quite arrogant, and expect that of these solicitors even though they present outwardly a 'nicey nicey' image. For instance Mr Richardson advertising on his profile that he was named a 'solicitor from hell' and he took it as a compliment. Hardly something to promote. My recommendation would be to avoid Hodge Jones and Allen. Deal with a solicitor with a better profile and who have a forward thinking a1 attitude to service and support staff to do so!