Kevin McGuire

Review of Bayhealth

I grew up in Delaware, have not lived there in man...

I grew up in Delaware, have not lived there in many years, but I had a medical condition arise while visiting family there and Kent General Hospital (Bay Health) was my only choice for care. This experience was like visiting Hooterville Hospital on "Green Acres". The quality of communication by the nursing staff was almost unintelligible during my stay. And I don't mean the accents of any non-US born staff with whom I came in contact....Those folks spoke better English than the native born staff members who talked with such bad communication skills I could barely hear or understand them. I wanted to scream every time I heard the word "AX" pronounced by an RN. You've gone to college to become an RN - wasn't communicating and speaking properly with people a requirement. Icing on the cake was having to ask them to remove the IV inserts in my hands - they completely forgot about it as I was being prepared for discharge. I asked a close relative (a retired RN) to remove them, as I trusted her more than the staff. The billing is a mess. After my hospital stay, I received several chargess against my insurance which couldn't be fully explained. In one case, I had a follow up visit with one of the specialists at his office, which is covered in full under my insurance, with a $40 co-pay. The hospital is still charging directly as a hospital service. When I called their office to explain this, I was given a lame answer, indicating this may have been a. charge because the specialist's office is on hospital property. excuse me? You want me to pay for his rent? The rep could not give a full explanation as to the charge and would have to send me a detailed bill. Why don't you send out a detailed bill in the first place to avoid this nonsense? This place is supposedly a non-profit institution, but they have so many (literally) unqualified people running this facility, I'm amazed they can remain open. and by the way