I am extremely disappointed with this company. I w...

I am extremely disappointed with this company. I was surprised to receive a call from a collection agency stating that I had a balance. When I called Radiology Associates of North Texas, the agent said that they had attempted to contact me several times. Thirty seconds of conversation revealed that they had both a wrong phone and address attached to my account. The agent said that due to their mistake, the bill would be recalled from the collection agency within 3 business days, and that I could pay the balance through their automated system, which I did.

Now, 6 weeks later, there is a collection on my credit report. When I got in touch with a supervisor she apologized and said that I was given inaccurate information, and the agent's mistake was a "coaching opportunity"... Really? She then suggested that I pay the collection agency. After some heated discussion, she offered to resubmit the request for recall from the collection agency. This company should sack their entire billing management team and start from the ground up. I'm disgusted, and Radiology Associates should be ashamed of their lack of organization.