Frank Thorenz

Review of Freelance - Embat Ciclos

I rented two trekking-bikes for a 400 km Mallorca ...

I rented two trekking-bikes for a 400 km Mallorca round trip. At first I didn't get the bike I booked (with disc brakes), only on strong request they provided the right bike. I asked the staff if the bikes were completely check, answer: yes, they're in a perfect state. After 140km of biking the tyre went out of the rim without any damage, i had to push the bike 5km. Showing the tyre to the next dealer, he said that it's old and no longer usable, so I bought a new one. Bringing back the bikes Embat cycles rejected to pay the tyre but confirmed that it was not my fault. This is rather poor service especially with regard to the high rental costs of this shop. They only want to sell the bike insurance.
I cannot recommend this shop !!